Abuse Reporting Policy

Abuse reports should be sent to abuse@shikacloud.co.ke with evidence, timestamps, source IPs, URLs, and relevant log excerpts.

1. Customer response windows

Where the issue is non-critical, we may request remediation within a stated deadline. Urgent malware, phishing, DDoS, or network reputation cases may require immediate action.

2. Suspension and remediation

We may suspend affected services while investigating. Access may be restored once the abusive content, process, or configuration is removed and future controls are in place.

3. Repeat incidents

Repeated abuse, evasion, or non-cooperation may result in permanent termination without refund.