Terms of Service & Acceptable Use Policy

By accessing or using the services provided by Shika Cloud, you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our services.

1. Incorporated policies

These terms should be read together with our Acceptable Use Policy, Refund & Cancellation Policy, Billing and Payment Terms, Backup Policy, Privacy Policy, Unmanaged VPS Support Scope, and SLA.

2. Unmanaged infrastructure services

Unless expressly sold as managed work, VPS services are unmanaged. You remain responsible for system administration, software setup, updates, backups, security, firewall rules, and application operation.

3. Suspension and termination

We may suspend or terminate services for abuse, non-payment, legal risk, or upstream provider enforcement. Some incidents require immediate action without prior notice.

4. Limitation of Liability

Shika Cloud acts as an orchestration and management layer for your cloud resources. We shall not be held liable for any loss of revenue, data loss, or indirect damages resulting from server downtime, infrastructure partner insolvency, or hardware failure.

5. Governing Law

These terms shall be governed by and construed in accordance with the laws of Kenya, without regard to its conflict of law provisions.